Return & Refund

Due to the nature of beauty and personal care products, The Element does not accept returns or exchanges for opened, used, or tested items.

Exchange Eligibility
Exchanges are only applicable if:
● You received the wrong product
● The product was damaged during delivery
● The product has a manufacturing defect

Conditions
● Complaints must be raised within 24 hours of receiving the order
● The product must be unused and in its original packaging
● Clear photos or videos must be provided as proof
● The order number must be shared with the complaint

Once your request is reviewed and approved, The Element will arrange an exchange or provide a suitable solution.