Shipping Policy

Delivery Areas
We deliver across Pakistan through trusted courier partners.

Shipping Charges
Standard delivery charges are Rs. 200 on all orders unless a free shipping offer is announced by The Element.

Delivery Timeline
Orders are usually delivered within 3–5 working days in major cities and 5–7 working days in remote areas. Delivery times may vary due to courier delays, weather conditions, public holidays, or high order volume.

Order Confirmation
After placing your order, our team may contact you via phone, SMS, WhatsApp, or email to confirm details. Orders may be delayed or cancelled if we are unable to verify the information.

Incorrect Address or Contact Details
Please ensure your shipping address and phone number are correct. The Element is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with your order number and clear photos of the product and packaging.

Order Tracking
Once your order is dispatched, tracking details may be shared via SMS, WhatsApp, email, or courier notifications.